Responsibilities Include:

Ideal Qualifications:

Responsibilities Include:

• Conduct initial sales pitches to warm leads, engaging families and organizations to introduce them to our services.
• Enroll patients and aides in our programs, ensuring a smooth and efficient onboarding process.
• Communicate effectively with both external clients (CHHA, patients, families) and internal departments (HR, coordination teams).
• Process authorizations and coordinate hand-offs to other departments to ensure timely service delivery.
• Collaborate with HR and recruiting to ensure alignment and clarity of responsibilities.

Ideal Qualifications:

• Taking initiative on tasks with a determination to follow up and achieve sales goals.
• Ability to take initiative and demonstrate responsibility in managing tasks.
• Proficient in Microsoft suite and able to learn new software, such as Bolt, HHA Exchange, and ePACES.
• Excellent communication and empathy skills, able to connect with clients and understand them.
• Experience in sales is preferred
• Fluent in Spanish and English (preferred)

Responsibilities Include:

• Maintain regular communication with patients to address needs.
• Prevent discharges by troubleshooting and resolving issues.
• Coordinate quarterly home visits and complete timely documentation.
• Use internal systems like Bolt, HHAX, and Smartsheets to manage patient needs.
• Facilitate patient access to resources such as supplies and transportation.

Ideal Qualifications:

• BA Required
• 2+ Years in customer service type role.
• Must be in NY and able to travel throughout the 5 boroughs (visiting 25 patients once every 3 months).
• Must be available for on-site training in Williamsburg 9am-5pm for 2-4 weeks.
• Strong communication and problem-solving skills.
• Ability to use or quickly learn CRM systems.
• Empathy, adaptability, and a customer-first mindset.

Responsibilities Include:

• Schedule and manage case coverage for home health aides, ensuring adequate staffing for all patient needs.
• Use HHAexchange software to monitor missed visits, verify Electronic Visit Verification (EVV), and address any issues.
• Maintain accurate records and notes for each patient in the system.
• Respond to customer service inquiries from patients, aides, and insurance companies, providing exceptional support.
• Assist patients in navigating their care needs and facilitate communication with insurance providers.
• Collaborate with team members to cover staffing gaps and ensure day-to-day operational goals are met.
• Take ownership of assigned cases and ensure patient well-being is the top priority.

Ideal Qualifications:

• Minimum of 2 years as a Homecare Staffing Coordinator or similar role.
• Proficient with HHAexchange software and basic computer applications.
• Strong verbal and written communication skills.
• Exceptional multitasking and problem-solving abilities.
• Strong attention to detail and organization.

Responsibilities Include:

• Develop and execute recruitment strategies to attract and retain caregivers.

• Source and engage candidates through community outreach, training programs, and networking.

• Manage the full recruitment cycle, including lead generation, onboarding, and credentialing.

• Travel between locations and caregivers’ homes to facilitate hiring and onboarding completion.

• Ensure candidate follow-through, guiding them to complete the process.

• Track recruitment metrics to measure success and optimize strategies.

Ideal Qualifications:

• Proven experience in field recruitment, business development, or community outreach.

• Excellent communication and relationship-building skills.

• Self-starter with strong multitasking and organizational abilities.

• Valid driver’s license and reliable transportation (gas and tolls covered).

• Bilingual (Spanish) preferred.

Responsibilities Include:

• Filter through job ads on Indeed
• Screen applications and conduct initial candidate assessments
• Schedule Zoom and in-person interviews with hiring managers
• Assist with onboarding new hires, ensuring all necessary paperwork and requirements are completed
• Maintain clear and professional communication with candidates throughout the hiring process
• Collaborate with the HR team to ensure a smooth transition for new employees

Ideal Qualifications:

• Experience in Recruiting (healthcare or ABA experience is a plus!)
• Strong communication and organizational skills
• Ability to multitask and manage a high volume of applicants efficiently
• Proficiency in Indeed, Microsoft Office, and applicant tracking systems
• Ability to work independently while supporting team hiring goals

Responsibilities Include:

• Coordinate staffing assignments for ABA therapists, ensuring appropriate case coverage
• Serve as the main point of contact for families and therapists, addressing scheduling and service-related inquiries
• Match ABA therapists with cases based on experience, availability, and location
• Maintain up-to-date records of therapist credentials and availability
• Work closely with the clinical team to ensure continuity of care and service quality
• Assist with administrative tasks related to case management and compliance

Ideal Qualifications:

• Experience in ABA therapy (Preferred)
• Staffing coordination experience – ability to match clients with the right providers
• Strong organizational and communication skills
• Ability to multi-task and problem-solve in a fast-paced environment
• Proficiency in Microsoft Office and scheduling software

Responsibilities Include:

• Answer incoming calls and respond to customer inquiries in a professional and timely manner.
• Provide accurate information about our services and address any concerns or issues raised by clients.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Follow communication procedures, guidelines, and policies to ensure customer satisfaction.
• Collaborate with team members and other departments to resolve customer complaints or escalate issues as needed.

Ideal Qualifications:

• 1 year of prior experience in customer service preferred
• Fluency in Spanish, Haitian Creole AND French is required
• Excellent communication skills in English
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Proficient in using computer systems and software
• Ability to work well in a team environment